Games 789 FAQ – Answers for Pakistani Players 2025

You must be 18 years of age or older to register and play at Games 789. This is a hard requirement with no exceptions. During registration you will be asked to confirm your date of birth, and Games 789 reserves the right to request proof of age at any time. If a player is found to be under 18, the account will be closed immediately and any winnings will be voided.

No. Each player is permitted exactly one Games 789 account. Creating multiple accounts — whether to claim multiple bonuses or for any other reason — is a direct violation of the Terms and Conditions and will result in all accounts being closed. If you have accidentally created a duplicate, contact support at support@games789.biz and the team will help you merge or close the duplicate.

Go to the login page and click "Forgot Password?" Enter the email address registered to your Games 789 account and submit. A password reset link will arrive in your inbox within a few minutes — check your spam folder if it does not appear. The link is valid for 24 hours. If you no longer have access to your registered email, contact support@games789.biz with your account details for manual identity verification and recovery.

Log into your Games 789 account and go to Account Settings. From there you can update your registered mobile number and email address. For security, changes to contact details require verification of the existing registered number or email before the new one is saved. If you are locked out and cannot verify via the existing contact details, contact live support with your identity information.

To close your account, contact support@games789.biz from your registered email address and request closure. Any remaining real-money PKR balance will be processed as a withdrawal to your registered payment method before the account is closed. If you are closing your account because of concerns about your gaming habits, please consider the self-exclusion tools available at Responsible Gaming instead — they offer the same protection without permanently closing the account.

Games 789 accepts deposits in PKR via: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit or credit cards. All deposits are processed in Pakistani Rupees — there are no currency conversion fees charged by Games 789. Third-party fees charged by your bank or wallet provider are outside Games 789's control.

The minimum deposit at Games 789 is Rs 200 for Easypaisa and JazzCash, and Rs 500 for bank transfers and card payments. There is no maximum deposit limit set by the platform, though your bank or mobile wallet may apply their own daily transaction limits.

Easypaisa and JazzCash deposits are credited to your Games 789 balance within seconds to a few minutes. NayaPay and SadaPay deposits typically take 1–5 minutes. Bank transfers (IBFT) take 10–30 minutes depending on your bank. Card payments are usually instant but can take up to 5 minutes in some cases. If a deposit has not appeared after 30 minutes, contact live support with your transaction reference number.

First, check your transaction history within your Games 789 account to confirm whether the deposit appears as pending. If it does not appear at all and the amount has been deducted from your wallet or bank account, contact Games 789 support immediately via live chat (available 24/7) and provide the transaction reference number from your Easypaisa, JazzCash, or bank app. The support team can trace the payment and credit it manually if it was successfully sent but not auto-processed.

Log into your Games 789 account and go to the Cashier section, then select Withdraw. Choose your preferred payment method (Easypaisa, JazzCash, bank transfer, etc.), enter the amount in PKR, and confirm. Withdrawals are processed to the same method you used to deposit, where possible. Make sure your account has passed any required identity verification before requesting a withdrawal.

The minimum withdrawal at Games 789 is Rs 500. There is no maximum single withdrawal limit set by the platform, though very large withdrawals may require additional identity verification before processing. Withdrawals below the minimum amount will not be processed.

Easypaisa and JazzCash withdrawals are typically processed within 15–60 minutes during business hours and within a few hours outside of peak times. Bank transfers usually arrive within 1–2 business days depending on your bank. Card withdrawals take 2–5 business days. First withdrawals from a new account may take slightly longer due to mandatory security checks. If a withdrawal has not arrived within the expected timeframe, contact support with your withdrawal reference number.

Identity verification (KYC — Know Your Customer) is a standard security and compliance requirement for all online gaming platforms. Games 789 may request a copy of your CNIC or passport, and proof of the payment method you are withdrawing to, before processing a withdrawal. This protects you and the platform from fraud and unauthorised account access. Submitting documents through the secure upload portal in your account takes a few minutes, and verification is usually completed within 24 hours.

New Games 789 players who register and make their first qualifying deposit receive a welcome bonus. The current welcome offer — including the bonus percentage, the minimum qualifying deposit in PKR (typically Rs 500+), and wagering requirements — is displayed in the promotions section of the platform and during the registration flow. Bonus funds are credited as a bonus balance that must meet a wagering requirement before they can be withdrawn. See full terms at Terms and Conditions.

A wagering requirement (also called a rollover requirement) means you need to bet a certain multiple of your bonus amount before it converts to withdrawable cash. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place Rs 10,000 in qualifying bets before the bonus balance becomes real money. Your current wagering progress is displayed in your account dashboard. Not all games contribute equally — sports bets typically count at 100%, while some casino games may count at a lower rate. The specific contribution rates for each game type are listed in the bonus terms.

First, check that your deposit met the minimum qualifying amount for the promotion. Second, check whether you needed to opt in to the promotion before making the deposit — some offers require you to select them first. If both conditions were met and the bonus still has not appeared within an hour of your deposit, contact Games 789 support via live chat with your deposit reference and the name of the promotion, and the team will investigate.

Yes. Games 789 runs ongoing promotions for existing players including reload bonuses, free bet offers, cashback promotions, and seasonal campaigns tied to major sporting events like the PSL, the ICC World Cup, and Eid. All active promotions are visible in the Promotions section of your logged-in account. Players who opt in to marketing communications will receive updates about new offers via SMS or email.

Games 789 offers: football betting (Premier League, Champions League, PSL, and more), crash games, virtual sports, live casino (roulette, blackjack, baccarat, live dealer tables), poker, Andar Bahar, and the Aviator game. Cricket betting — including PSL, international matches, and T20 events — is available under the sports betting section.

Aviator is a crash game where a multiplier starts at 1x and climbs upward. You place a bet before the round starts, then watch the multiplier rise. At any point during the round you can click "Cash Out" to lock in that multiplier on your bet. If you do not cash out before the plane "flies away" (the multiplier crashes), you lose your bet. You can set up automatic cash-out at a target multiplier if you prefer not to watch every round manually. See the full Aviator page for more details.

Andar Bahar is a simple card game. The dealer draws one card face-up (the "joker card"). You bet on whether the next matching card will appear in the Andar (left) or Bahar (right) pile. Cards are then dealt alternately to each pile until a card matching the joker appears. If it lands on your chosen side, you win. Games 789 offers live Andar Bahar tables running 24/7 with PKR stakes from as little as Rs 50 per round.

Yes. Games 789 offers comprehensive in-play betting on cricket (including PSL, international tests, ODIs, and T20s) and football (including the Premier League, La Liga, Champions League, and domestic leagues). In-play odds update in real time during the match. Live betting is available via the Sports section of your logged-in account and works on mobile with no additional setup required.

Log into your account and go to Account Settings → Security. Toggle on the two-factor authentication option. Games 789 sends a one-time code to your registered mobile number each time you log in from a new device. With 2FA enabled, even if someone knows your password, they cannot access your account without the code sent to your phone. We strongly recommend enabling 2FA for all accounts.

Change your Games 789 password immediately using the Account Settings page. If you cannot access your account, use the "Forgot Password?" link on the login page. Then contact Games 789 support via live chat and report the suspicious login — the support team can review the access log, flag the session, and help secure your account. As a precaution, also check whether your email password is compromised using a service like HaveIBeenPwned, since compromised email accounts are the most common way gaming accounts are accessed without permission.

No. Games 789 support staff will never ask for your account password under any circumstances — not via live chat, email, or phone. Your password is stored as an encrypted hash and is not visible to anyone at Games 789. If anyone contacts you claiming to be from Games 789 and asks for your password, they are attempting to fraudulently access your account. Report the contact to support@games789.biz immediately.

Log into your account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in PKR. Reductions to existing limits take effect immediately. Increases require a 24-hour cooling-off period before they activate — giving you time to reconsider. All limit tools are free and available to every player. See the full Responsible Gaming page for more information.

Self-exclusion freezes your Games 789 account for a period you choose — from 1 week up to 5 years, or permanently. During exclusion you cannot log in, deposit, or wager. Games 789 will not send you any promotional communications during this period. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support via live chat to have it applied immediately. Permanent self-exclusion cannot be reversed — by design. For a full explanation of all responsible gaming tools, visit Responsible Gaming.

The fact that you are asking this question is a good sign. The first step is to use the responsible gaming tools available in your Games 789 account — a deposit limit or cooling-off period can be activated in minutes. Visit the Responsible Gaming page for a full guide and self-assessment checklist. If you want to speak to someone, contact Games 789 support via live chat — the team is trained in responsible gaming and can help you access the right tools without judgement. For clinical support, speak with a qualified counsellor or your GP.

No. Games 789 is a fully browser-based platform — no app download is required. Open games789.biz in Chrome, Safari, Firefox, or any modern browser on your Android or iOS device and you get the full platform experience. The site is optimised for mobile screens and loads quickly on standard Pakistani 4G connections. All features — live betting, casino games, Aviator, deposits, and withdrawals — work the same on mobile as on desktop.

Start by refreshing the page and checking your internet connection. If you are on mobile data, try connecting to Wi-Fi or vice versa. Clear your browser cache (Settings → Privacy → Clear Cache) and try again. If a specific game is not loading, try a different game first to determine whether the issue is platform-wide or limited to one title. If problems persist, contact Games 789 support via live chat with details of the device and browser you are using and the game or section that is not working.

Games 789 supports all modern browsers including Google Chrome (recommended), Mozilla Firefox, Safari (iOS and macOS), and Microsoft Edge. The platform works on Android and iOS smartphones and tablets, as well as Windows and Mac desktops. For the best experience, keep your browser updated to the latest version. Internet Explorer is not supported.

Games 789 customer support is available 24/7 via live chat — accessible from the chat icon on any page of the platform when you are logged in. For non-urgent matters, you can email support@games789.biz and expect a response within 24 hours. For responsible gaming matters, the support team can also apply account restrictions on your behalf if you cannot access your account settings.