Privacy Policy – How Games 789 Protects Pakistani Players' Personal Data

This Privacy Policy explains how Games 789 ("the Platform", "we", "us") collects, processes, stores, and protects the personal information of players who use the games789.biz website and all associated services. It applies to every Pakistani player who registers an account, makes a deposit in PKR, places a bet, plays a casino game, or contacts our support team. By using Games 789, you agree to the practices described in this Policy.

1. Who We Are

Games 789 is an online gaming platform operating at games789.biz, built specifically for Pakistani players. The platform offers sports betting, live casino games, crash games, poker, Andar Bahar, Aviator, virtual sports, and related services — all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, Games 789 is the data controller responsible for determining how and why your personal information is processed. If you have any questions about this Policy or about how your data is handled, the primary point of contact is support@games789.biz.

2. What Data Games 789 Collects

Games 789 collects the minimum data necessary to provide a secure, functional, and enjoyable gaming experience. The specific data collected depends on how you interact with the platform.

Registration Data

• Full name as it appears on your CNIC
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Residential address (city and province at minimum)
• Username and encrypted password

Identity Verification (KYC) Data

• Copy of CNIC (front and back) when required for verification
• Proof of address documentation if requested
• Payment method documentation for withdrawal verification

Financial Data

• Deposit and withdrawal transaction history in PKR
• Payment method type and masked account reference (e.g., last 4 digits of a card, or mobile wallet number with digits obscured)
• Bonus usage and wagering history

Gameplay Data

• Betting history across all game categories
• Game session duration and frequency
• Win and loss records
• Responsible gaming limit settings and usage

Technical Data

• IP address at the time of login
• Device type, operating system, and browser version
• Session timestamps and duration
• Referral source (how you arrived at games789.biz)

Communication Data

• Content of live chat and email support interactions
• Marketing communication preferences (opt-in or opt-out status)

3. How Games 789 Collects Your Data

4. Why Games 789 Uses Your Data

Games 789 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose beyond what is listed below without your explicit consent.

• Account management: Creating and maintaining your Games 789 account, verifying your identity, and keeping your account secure.
• Payment processing: Facilitating PKR deposits and withdrawals through your chosen payment method and maintaining accurate transaction records.
• Game delivery: Enabling you to access and play all games and betting markets on the platform.
• Fraud prevention and security: Detecting unusual login activity, identifying multiple account use, preventing money laundering, and ensuring the platform remains fair for all players.
• Regulatory compliance: Meeting identity verification obligations and responsible gaming requirements.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling the platform to proactively offer support where appropriate.
• Customer support: Resolving account queries, payment issues, game disputes, and other support requests.
• Platform improvement: Analysing aggregate usage data (never individual player data) to improve game offerings, payment flows, and platform performance.
• Marketing communications: Sending bonus offers, promotions, and platform news — but only if you have opted in. You can opt out at any time from within your account settings.

5. Legal Basis for Processing

Games 789 processes your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfil the services described in our Terms and Conditions, including account management, game delivery, and payment processing.
• Legitimate interests: Fraud detection, security monitoring, and platform improvement — where these do not override your privacy rights.
• Legal obligation: Identity verification and responsible gaming compliance where required.
• Consent: Marketing communications and non-essential cookies — both of which require your opt-in and can be withdrawn at any time.

6. Data Sharing — Who Sees Your Information

Games 789 does not sell, rent, or trade your personal data. The only circumstances under which your data is shared with third parties are as follows:

Payment Processors

When you make a deposit or withdrawal, the necessary transaction data is shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or Visa/Mastercard network. This sharing is required to complete the transaction and is governed by each processor's own privacy policy.

Certified Game Software Providers

Game round data is exchanged with the third-party game providers who supply the software behind casino games, crash games, and virtual sports. This data does not include your personal identification information — it consists only of anonymised session and stake data required to run the game.

Fraud and Security Services

In cases of suspected fraud, money laundering, or multiple account abuse, Games 789 may share relevant account data with specialist fraud prevention services or, where legally required, with Pakistani law enforcement or regulatory authorities. Games 789 will not share data with these authorities beyond what is legally required.

KYC Verification Providers

Where identity verification is required, document data may be processed by a certified KYC verification partner. These partners operate under strict data processing agreements and may not use your data for any purpose beyond identity verification.

7. Cookies and Tracking Technologies

Games 789 uses cookies and similar technologies to make the platform work correctly, keep your session active, and understand how the platform is used in aggregate.

Types of Cookies Used

• Essential cookies: Required for the platform to function — these keep you logged in during your session, remember your language preference, and maintain your game state. These cannot be disabled without breaking core platform functionality.
• Security cookies: Used for fraud detection, including device fingerprinting to identify unusual login patterns or multiple account usage.
• Analytics cookies: Anonymised aggregate data on how players navigate the platform. No individual player is identified in this data. Analytics cookies require your consent.
• Marketing cookies: Used only if you have opted in to marketing communications. These help Games 789 track whether promotional communications resulted in platform visits.

You can manage your cookie preferences from within your account settings at any time. Blocking essential cookies will affect the functionality of the platform.

8. How Long Games 789 Keeps Your Data

Games 789 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable regulations.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be associated with any individual player.

9. Security Measures

Games 789 takes the security of your personal data seriously. The platform employs multiple layers of technical and organisational security measures to protect your information against unauthorised access, loss, or misuse.

• Encryption in transit: All data transmitted between your device and Games 789 servers is encrypted using TLS 1.3. The connection is always HTTPS — you will see the padlock icon in your browser when using the platform.
• Encryption at rest: Personal data stored on Games 789 servers is encrypted using AES-256 standard encryption.
• Password protection: Passwords are stored as salted hashes — Games 789 staff cannot see your password, and neither can anyone who might gain unauthorised access to the database.
• Access controls: Only authorised Games 789 staff with a specific operational need can access personal player data, and all such access is logged and audited.
• Payment security: Payment credentials are handled exclusively by PCI-DSS certified payment processors. Games 789 does not store full card numbers, CVV codes, or complete wallet credentials.
• Account security features: Two-factor authentication and login alerts are available to all players and actively encouraged by Games 789.

10. Your Privacy Rights

As a Games 789 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@games789.biz. Games 789 will respond within 30 days.

• Right to access: You can request a copy of all personal data Games 789 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request deletion of your personal data. Note that Games 789 may need to retain certain data for the minimum periods set out in Section 8 for legal and regulatory reasons.
• Right to restriction: You can ask Games 789 to restrict how it uses your data while a correction or objection request is being processed.
• Right to object: You can object to Games 789 processing your data for marketing purposes at any time. This will not affect your ability to use the platform.
• Right to data portability: You can request a copy of the data you have provided to Games 789 in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications and analytics cookies), you can withdraw that consent at any time.

11. Protection of Minors

Games 789 is strictly an 18+ platform. The collection of personal data from individuals under the age of 18 is not permitted under any circumstances. During registration, you are required to confirm that you are 18 or older, and identity verification procedures include date-of-birth checks.

If Games 789 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, the data will be deleted as soon as legally permissible, and any balance held will be returned to the payment source after investigation.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing online gaming platforms, including Games 789.

12. Changes to This Privacy Policy

Games 789 reviews and updates this Privacy Policy periodically to reflect changes in data practices, platform features, or applicable regulations. When material changes are made, the platform will notify active players by email and/or through an in-platform notification, typically at least 7 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page always reflects the most recent version. Continuing to use Games 789 after the effective date of an update constitutes acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and contact support@games789.biz to request account closure.

13. Contact Games 789 About Your Privacy

If you have any questions about this Privacy Policy, about how your personal data is processed, or if you wish to exercise any of your privacy rights, you can reach Games 789 through the following channels:

• Email: support@games789.biz — for formal data access, correction, or deletion requests
• Live Chat: Available 24/7 from within your account — for general privacy questions
• Response time: Within 24 hours for email; typically under 2 hours for live chat

All privacy-related requests are handled by Games 789's data protection team. Formal requests submitted by email are acknowledged within 3 business days and completed within 30 days as required.